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Mark Vehling

Reynolds Consulting Services

Mark has over 25 years of automotive retail experience in managerial positions at various dealerships, including BDC and internet manager, and new car sales/inventory manager. He joined Reynolds Consulting Services in 2012 and consults on CRM processes and Retail Sales Operations.

Articles by Mark Vehling:

Abstract hexagons with CRM icons

Adapt to business evolution by continuously improving your dealership. Start with these five changes you can implement with your CRM.

Customer holding keys

How often do customers leave your dealership to shop elsewhere because your pre-owned vehicle selection wasn’t quite right for them? When these situations occur, do you


Take a look at your showroom floor… there is probably a handful of customers sitting down ready to purchase a vehicle. How many of them do

Market Based Pricing for Dealerships

A dealership’s pricing method rarely coincides with a customer’s desired price point. The main reason: dealerships don’t base their prices on market data! Dealers often