Jody Huff

Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls…

Zombies in the service department, ghosts haunting the lot, skeletons on the sales floor — these spooky scenarios are no match for what you could…

Your dealership probably has a “face” you’re known for. Everyone usually has a different answer. The dealer, sales team, management – I’ve heard them all.…

When caller ID was introduced, the world was revolutionized. We no longer had to answer the phone to know who was calling. We’ve come a…

Phone management is one of the most important things to tackle when going through uncertain or unpredictable times. Whether your store is experiencing irregular operations…

The telephone is the original customer relationship management (CRM) tool. A poorly handled phone call can quickly cost your dealership a customer. Conversely, a more…

The Big Game is the most watched television event of the year, and it’s just a few weeks away. Of course, OEMs are spending millions…

The one that got away — we’ve all experienced it. Enthusiastically jumping in the air to just miss that fly ball soaring over the fence.…

When you consider your phone system, your first thought is probably, “it’s just a phone system.” I’d like to challenge that thought. With pressing shifts…

The phone is a critical point of contact in your dealership. It’s one of the few tools that connects your business inside and out. Have…