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Jeff Adams

Product Planning, Reynolds and Reynolds

Jeff Adams is a Product Planning manager for Service applications at Reynolds and Reynolds.

Articles by Jeff Adams:

Technician reviewing clipboard and looking at vehicle

3 Ways to Help Technicians Work Smarter, Not Harder

Technicians aren’t satisfied with their jobs, and the industry is changing (but needs to change faster) to help keep them from leaving their bays and

Tools on workbench

3 Ways to Stay Ahead of the Technician Shortage

We’ve heard it, we’ve seen it, and we are just getting started on this nationwide struggle. Right now, it’s harder than ever to find technicians.

Service advisor tshirt

3 Ways to Help Service Advisors Save the Day

With vehicle sales expected to dip in 2019 as well as the next few years, it’s past time for dealers to start identifying and building

Advisor sharing notes with customer

Is your team ‘selling’ service?

We all agree business in the front end over the last few years has been impressive with new car sales reaching over 17 million units.

vehicle service lane

5 Questions to Determine Fixed Ops Efficiency: Write-up and Dispatch

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

Service drive thru

5 Questions to Determine Fixed Ops Efficiency: Appointments and Arrival

This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

Woman on mobile phone

Why Offer Online Service Scheduling?

Automotive dealerships are competing more and more with independents for business, making service retention crucial. With vehicle sales declining, dealerships must attract and capture more service

Advisor writing on clipboard

Why is your dealership losing service business to local garages?

Editor’s Note: This article was written by guest author Jordan Collins, who was an intern in the Reynolds Marketing Communications department. Jordan is a 4th

Three Easy Ways to Capture More Profit in Parts

I hear it all the time, “parts is partsthere’s not a whole lot we can change about our processes back there.” Not true. With automotive

Welcome sign in service lane

$4,551 Per Square Foot. What Apple Knows about the Customer Experience

I have a friend whose entire extended family has been going to the same repair shop for over 15 years. Every member of his family