Jeff Adams
Product Planning, Reynolds and Reynolds
Jeff Adams is a Product Planning manager for Service applications at Reynolds and Reynolds.
Articles by Jeff Adams:
3 Ways to Stay Ahead of the Technician Shortage
We’ve heard it, we’ve seen it, and we are just getting started on this nationwide struggle. Right now, it’s harder than ever to find technicians.…
3 Ways to Help Service Advisors Save the Day
With vehicle sales expected to dip in 2019 as well as the next few years, it’s past time for dealers to start identifying and building…
Is your team ‘selling’ service?
We all agree business in the front end over the last few years has been impressive with new car sales reaching over 17 million units.…
5 Questions to Determine Fixed Ops Efficiency: Write-up and Dispatch
This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes…
5 Questions to Determine Fixed Ops Efficiency: Appointments and Arrival
This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes…
Why Offer Online Service Scheduling?
Automotive dealerships are competing more and more with independents for business, making service retention crucial. With vehicle sales declining, dealerships must attract and capture more service…
Why is your dealership losing service business to local garages?
Editor’s Note: This article was written by guest author Jordan Collins, who was an intern in the Reynolds Marketing Communications department. Jordan is a 4th…
Three Easy Ways to Capture More Profit in Parts
I hear it all the time, “parts is parts…there’s not a whole lot we can change about our processes back there.” Not true. With automotive…
$4,551 Per Square Foot. What Apple Knows about the Customer Experience
I have a friend whose entire extended family has been going to the same repair shop for over 15 years. Every member of his family…
Is “Walking” a Hidden Revenue Leak in Your Service Department?
I’m a walker. Sometimes I walk slowly – a “wander and ponder” as I like to say. Those walks are for when I have a…
