Ashley Rench
Articles by Ashley Rench:

How to make a tech’s job more satisfying? Streamline recon.
Implementing the right tools can not only improve efficiency but can help with employee satisfaction as well.

New Year, New Personal Best
With the new year comes new opportunities for change. It’s time to reflect on the year past and look to the future, with goals for…

True Story: Buying Blindfolded
Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re…

True Stories: A Better Buying Experience The Second Time Around
Seven years ago, I told the unpleasant story of my first “real” vehicle purchase. But, I learned the warning signs to watch for. Here's a…

True Stories: The Buying Disconnect
Shopping for a new or used vehicle online has its perks, such as having access to reviews, the ability to compare prices, and search for…

True Stories: “My experience wasn’t bad, but it wasn’t…
Purchasing experiences differ consumer to consumer. I recently spoke to a first-time car buyer about her experience at a local dealership. While her experience wasn’t…

3 Ways to Humanize Your Dealership
A few months ago, I talked about Gen Z and whether or not you should be concerned just yet. One of the top needs I…

True Stories: “They put garbage in, and we got garbage out.”
According to a recent AutoTrader study, only 17 out of 4,002 automotive customers, from their 20’s to 60’s, currently prefer today’s car buying process. That…

Gen Z: Should We Be Concerned?
Hundreds of millions of dollars have been invested to move companies’ marketing and selling efforts to target millennials. But, there is a new sheriff coming to town.…

True Stories: “Some dealerships do service right… but could…
Up to 80% of customers who buy a vehicle from a dealership do not return for customer pay service work two years after the sale,…