Parts and Service
Resources for boosting efficiency and maximizing profitability across the parts and service departments.
Is “Walking” a Hidden Revenue Leak in Your Service Department?
I’m a walker. Sometimes I walk slowly – a “wander and ponder” as I like to say. Those walks are for when I have a…
Could You Double Service Business? (6 Questions to Ask)
Here’s a question: if you found an advertising strategy that would instantly double the traffic in your service drive, would you do it? Your initial…
How to Lift Parts Gross Without an Increase in Sales
Recently, we made an update to our ERA® Parts software that can help you quickly boost gross profit for your parts sales, with no extra work by…
How to Create a List of VIP Service Customers
It’s important to do a great job with all of your customers, but it’s especially important with the ones who’ve spent the most at your…
Train Your Service Staff to Be Awesome on the Phone
In my last two articles, I focused on the importance of handling inbound calls from prospects looking to purchase a vehicle. Today we turn our…
