Dealership Wide
Passions, ideas, and opportunities for driving innovation and growth throughout your entire dealership.
3 Companies That Excel at Efficiency: Does Your Dealership Compare?
When dealers talk about their competition, they’re almost always referring to other dealerships in their area. 20 years ago, it was largely true. Car buyers…
5 Questions About EMV Credit Cards and Your Dealership
By now you’ve heard of EMV chips. If you’ve gotten a new credit or debit card lately, it’s likely you already have one in your…
Connecting the Dots without Missing the Opportunity: Back to the Future
Two news announcements recently caught my attention. Only one mentioned automotive, but both have implications for dealerships. First, Apple introduced the iPhone 6 and Apple…
Gen Y Buyer Goes Out of His Way to Avoid the Dealership Next Door
We’ve all heard the stories about Generation Y and how different they are from the generations before them. They don’t like talking face to face,…
Facing the Facts – and Misperceptions – about Gen Y
The facts about Gen Y and vehicle purchases are not encouraging. The lack of buyers under age 30 has been a conspicuous gap in the automotive…
Hiding in Plain Sight: What Dealers Don’t Know Can Hurt Them
When the dust settled from the initial data security breach at Target stores, the way the hackers got into the company’s network turned out to…
Automotive Retailing in the New Normal
When the dust settled after the flurry of automotive sales at the end of 2013, the industry had recorded another year of increasing vehicle sales-…
The “Costco Effect” – And Why Dealers Should Worry
A story aired on NBC News not long ago that confirmed what most dealers have observed over the past several years about car shoppers. But…
Help! I Need a Great Manager!
My articles the last two months have addressed some of the decision making issues dealerships face in the advertising and vehicle inventory areas. This month,…
Do You Know What You’re Getting Out of Your Advertising Dollar?
In my 12 years working in dealerships and now as a consultant, I’ve seen a few problems repeated over and over in dealership after dealership.…
