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Streamlining Vehicle Service Contract Claims

When talking to service advisors one pain point consistently rises to the top: Vehicle Service Contract (VSC) claims. The process includes lengthy phone calls, repetitive

ERA-IGNITE Keyboard Shortcuts

ERA-IGNITE Keyboard Shortcuts (With Printable Reference Sheet)

Keyboard shortcuts can do wonders for your everyday tasks. Here’s an updated list of the most common shortcuts in ERA-IGNITE.

Frustrated Customers, Overloaded Employees: The True Cost of Outdated…

Since hanging up my hat as a service advisor in 2005, I can’t help but notice how little has changed in the way dealerships handle

ipad with Google displayed on screen

Build a (Google) Profile You Can Be Proud Of

Your customer is searching for a trustworthy mechanic. If your dealership doesn’t appear, how could they possibly choose you? That’s where your Google Business Profile

QPC F&I/Desking result screen with hot keys

Quick Tips: How to Utilize Quick Process Cards

This article was written by Justin S., a Software Education Representative. Are you new to ERA-IGNITE? Or maybe a more seasoned user, but want to