Reynolds and Reynolds
Driven by our 150-year legacy of product innovation and customer service, our vision for the future is to help dealers transform every aspect of their business and the customer experience.
Articles by Reynolds and Reynolds:
Paper Cuts and Lost Profits: How to Avoid the Pain — Now
When I talk to dealers today, I’ll inevitably hear a comment about how dealerships are drowning in paper — from Sales, F&I, and Accounting to Service,…
The Ground Is Shifting — Again
The past eight years since the recession have put automotive manufacturers and retailers to the test. Overall, they’ve passed with flying colors. The industry sold…
What Does It Mean to Be Effective? (Plus 3 Examples)
McDonald’s has a highly efficient process, and that’s a business model that has been extremely profitable for them. But while there are lessons to be…
3 Companies That Excel at Efficiency: Does Your Dealership Compare?
When dealers talk about their competition, they’re almost always referring to other dealerships in their area. 20 years ago, it was largely true. Car buyers…
Connecting the Dots without Missing the Opportunity: Back to the Future
Two news announcements recently caught my attention. Only one mentioned automotive, but both have implications for dealerships. First, Apple introduced the iPhone 6 and Apple…
Facing the Facts – and Misperceptions – about Gen Y
The facts about Gen Y and vehicle purchases are not encouraging. The lack of buyers under age 30 has been a conspicuous gap in the automotive…
How to Lift Parts Gross Without an Increase in Sales
Recently, we made an update to our ERA® Parts software that can help you quickly boost gross profit for your parts sales, with no extra work by…
Hiding in Plain Sight: What Dealers Don’t Know Can Hurt Them
When the dust settled from the initial data security breach at Target stores, the way the hackers got into the company’s network turned out to…
Automotive Retailing in the New Normal
When the dust settled after the flurry of automotive sales at the end of 2013, the industry had recorded another year of increasing vehicle sales-…
The “Costco Effect” – And Why Dealers Should Worry
A story aired on NBC News not long ago that confirmed what most dealers have observed over the past several years about car shoppers. But…
