Ashley Rench
Articles by Ashley Rench:
Find Out What R-E-S-P-E-C-T Means to Generation Y
Editors Note: This article was written by guest author Ellen Snyder, who was a summer intern in the Reynolds Marketing Communications department. The Millennial…
Service Is Make-or-Break for Customer Loyalty
Many dealerships are starting to catch on to the “better customer experience” concept. If you provide your customers with a friendly, transparent, quick, and easy…
True Stories: “I didn’t want to be pressured.”
Old-school pressure tactics may have worked years ago, but not anymore. Car shoppers walk into your dealership with a lot of information and want a…
True Stories: “They treated me like I was a young, uninformed, and…
Generation Y ranges from ages 18-35, putting them in a good position to buy no matter what stage of life they’re in. A new high…
True Stories: “I just don’t feel a tie to them.”
The secret to turning a Gen Y buyer into a loyal customer might not be too far off from any other customer who comes through…
Are You Prepared to Sell in Generation Y’s World?
Editors Note: This article was written by guest author Nugeen Aftab, who was a summer intern in the Reynolds Marketing Communications department. Generation Y,…
Gen Y Buyer Goes Out of His Way to Avoid the Dealership Next Door
We’ve all heard the stories about Generation Y and how different they are from the generations before them. They don’t like talking face to face,…
How NOT to Sell to Gen Y
I recently bought my first “real” car. You know, the one you buy after you’ve finished your college degree and gotten settled into your first “real”…