Sales and F&I

For most of our industry’s history, being close to your customers was key to being convenient. But in recent years, buyers traveling hundreds of miles…

The world is moving increasingly more online and consumers are looking for convenience in their shopping experience. When it comes to buying a vehicle today,…

I wrote about upcoming car buying trends just shy of one year ago. Since then, those trends are still front and center. In fact, new…

A medium as simple as texting still drives customer experience. Make sure you're not only offering a texting option, but also sending the right texts.

Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re…

Understanding aftermarket products has long been a challenge for car buyers. A 2017 report from the FTC found that add-on products were the biggest source…

Remote F&I is an important component to digital retailing operations, but dealerships are still hesitant to take the leap in the new digital world. What…

After years of decreasing profit margins, dealerships everywhere are selling vehicles at prices well above MSRP due to inventory scarcity. Even used vehicles are catching…

“I love doing paperwork. Hand signing that thick stack of forms, document by document, was the most exciting part of my car buying experience. I…

The strong pipeline of new EV model launches in the next 24 months will create more options for consumers. With those EVs comes changing customer…