Connected Podcast: Your August 2020 Recap
Article Highlights:
- Managing remote customer experiences, deterring dealership theft, and more.
- Subscribe to stay up-to-date with best practices for your dealership.
Providing the remote experience customers expect, preventing dealership theft with checks and balances, and using a combination of mining strategies to sell more vehicles to the right buyers — check out August’s Connected podcast episodes below!
Episode 39: Adapting to Remote Customer Interactions
We talk with Bill Cullen, general manager at Joseph Volkswagen of Cincinnati, about:
- Responding to newly shaped customer expectations.
- Simplifying the car-buying experience and removing barriers to purchase.
- Developing a unique brand to differentiate your dealership from competitors.
Episode 40: How to Prevent Dealership Theft
Gary Reinhardt, product planning manager at Reynolds and Reynolds, shares the state of theft in the industry. He covers:
- Basic measures dealers can take to protect their assets.
- Motivation, opportunity, and execution of stealing.
- How COVID-19 has increased the risk of theft.
Episode 41: How to Improve the Customer Experience
Noah Rice, account manager at Reynolds and Reynolds, speaks on the ever-changing expectations customers bring to the dealership. He discusses:
- Digitizing processes across departments.
- Offering real-time, virtual vehicle customization.
- Making ongoing investments in customer experience.
Episode 42: Data Mining vs. Equity Mining
We speak with Hayley Holmes, product planning manager at Reynolds and Reynolds, about the differences and uses of equity and data mining. She shares:
- How to identify customers in the market who are ready to buy from you.
- The benefits of using both data and equity mining together.
- Why it matters, now more than ever, to target your existing customer base.
Tune in every Wednesday to hear from industry experts and stay up-to-date with best practices for your dealership! You can find the podcast on YouTube, Apple Podcasts, and Spotify, or sign up for email notifications at reyrey.com/connected.
Share this Article
- Facebook
- Twitter
- Google+
- LinkedIn
- Email
Driven by our 150-year legacy of product innovation and customer service, our vision for the future is to help dealers transform every aspect of their business and the customer experience.
Related Articles:
Your dealership probably has a “face” you’re known for. Everyone usually has a different answer. The dealer, sales team, management – I’ve heard them all.…
Minimizing risk associated with dealership assets and network security, streamlining the virtual customer experience, and what to expect from trade shows and industry events —…
Touchless car buying, phone call experiences, rethinking sales data, and smart service kiosks— check out June’s Connected podcast episodes! Episode 30: Providing a Touchless Customer…
Working with dealerships across the U.S., one thing is abundantly clear: every dealership wants to make more money, no matter what the economy is like.…