Sales and F&I

The strong pipeline of new EV model launches in the next 24 months will create more options for consumers. With those EVs comes changing customer…

For many consumers, dealerships are viewed as untrustworthy, often due to past experiences. Companies like Carvana and Vroom push this perception daily with over-the-top commercials…

Industry experts are predicting that used vehicle demand (and prices) likely won’t start coming down until spring 2022 at the earliest.

Any time we face an important choice, we seek support in the people we trust. In the case of purchasing a vehicle – easily one…

Why is it some car buyers don’t see much of a difference between the two?

There has been undeniably high employee turnover across nearly every industry in 2021. The automotive industry has not been spared with of a turnover rate…

Online retailing surged in 2020, no surprises there. It’s now a huge part of every sales conversation, as more consumers want pieces of the typical…

Seven years ago, I told the unpleasant story of my first “real” vehicle purchase. But, I learned the warning signs to watch for. Here's a…

If you ask any GSM “What is your sales process?”, they will likely respond with 20 steps each salesperson is trained to complete every single…

Nobody saw 2020 coming. It flipped our world upside down in a matter of days, and some of us are still trying to put our…