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Scott Worthington

Director, Product Planning, DMS, Reynolds and Reynolds

With over 26 years of experience with Reynolds, Scott Worthington started as an ERA® trainer in 1991. His other roles included being an original member of the Reynolds Consulting Group, running the Service Readiness organization, Marketing Director, and ERA Solutions Executive. Currently Scott is Director of Product Planning responsible for the ERA-IGNITE and POWER platforms, Business Office applications, Data Archiving, Reporting and Analytic Solutions, and ReyPAY®.

Articles by Scott Worthington:

Consumers demand more from a purchase than ever before. A purchase is no longer just a transaction, it’s an experience. It starts when they Google

A lot of dealers think “Employee theft won’t happen to me” or, “I trust my employees.” But the numbers around employee theft tell a different

In the previous articles in this series, we examined why theft happens and how it happens. If you missed those articles, check them out below:

In the previous article in this series, we examined the Fraud Triangle and the why behind employee theft. If you missed that article, you can

One of the key struggles I continue to hear from dealers is the inability to attract and retain employees. Turnover has become a normal part

Recently, we shared an article about five ways employee theft can occur at a dealership. While it’s important to implement processes to protect your dealership,

It’s hard to imagine someone in your dealership stealing from you, but for many dealers that’s reality. We all believe we can trust our employees and

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

If I asked you to drive to a place where you’ve never been before, how would you know how to get there? Would you reach