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Scott Worthington

Director, Product Planning, DMS, Reynolds and Reynolds

Scott Worthington is director of product planning at Reynolds and Reynolds. With more than 28 years of automotive industry experience, Scott leads the team responsible for product strategy for the company’s ERA® and POWER dealership management system platforms. He also manages product strategy for Reynolds eWorkflow, DMS reporting tools and analytics, and a number of other product areas.  

Articles by Scott Worthington:

Each department of your dealership is a piece of a jigsaw puzzle. Finding a way to make the pieces fit together means information wouldn’t stay

Consumers demand more from a purchase than ever before. A purchase is no longer just a transaction, it’s an experience. It starts when they Google

A lot of dealers think “Employee theft won’t happen to me” or, “I trust my employees.” But the numbers around employee theft tell a different

In the previous articles in this series, we examined why theft happens and how it happens. If you missed those articles, check them out below:

In the previous article in this series, we examined the Fraud Triangle and the why behind employee theft. If you missed that article, you can

One of the key struggles I continue to hear from dealers is the inability to attract and retain employees. Turnover has become a normal part

Recently, we shared an article about five ways employee theft can occur at a dealership. While it’s important to implement processes to protect your dealership,

It’s hard to imagine someone in your dealership stealing from you, but for many dealers that’s reality. We all believe we can trust our employees and

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

If I asked you to drive to a place where you’ve never been before, how would you know how to get there? Would you reach