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The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

In my first two articles about dealership stickiness, we explored how dealerships can deliver a five-star customer experience by providing a great first impression and superior customer service.

Storm season brings expected and unexpected disasters. Dealerships need to have a plan in place to help them recover if Mother Nature attacks. According to

The times, they are a-changin’. In October 2017, Mastercard announced it will eliminate all signatures at the point of sale by April 2018. The other three major

Most dealerships today aren’t actively selling accessories; customers typically approach the parts department at their own discretion. So when I bring up actively selling accessories

Remember when transactions were hand posted? What about when purchase orders, cash receipts, repair orders, and parts tickets were manually posted by reviewing the ‘accounting

Question: What can you do in the next two minutes that will give  you a detailed view of what is really going on in service? Answer: Run

This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes