Enjoying what you’re reading? Sign up now.

Subscribe
Search

You have hundreds, maybe even thousands, of repair orders (ROs) moving through the service department each month. It’s possible some have slipped through the cracks

In my first two articles about dealership stickiness, we explored how dealerships can deliver a five-star customer experience by providing a great first impression and superior customer service.

Storm season brings expected and unexpected disasters. Dealerships need to have a plan in place to help them recover if Mother Nature attacks. According to

60% of dealers are not confident in how they manage incoming calls, and nearly one-third believe one in five calls are lost to a competitor[1]. Most dealers

Smartphones have become an essential part of modern life. A recent Google study reports that 87% of users always have their smartphone at their side. While

The third accessory myth in our series that I hear is, “adding accessories into the vehicle sales process will take away from F&I.” These dealers believe

The average vehicle makes 2.7 service visits per year with an average bill of $178 per visit. Franchise dealers are only getting 30 percent of these visits—missing

It’s that time of year – physical inventories. To help the process go much smoother, a quick list of the bin locations and the parts

The Internal Revenue Service recently issued a warning to be on the lookout for an email scam impersonating their bureau. The email includes the IRS’s

A study done by Forrester Consulting found that inbound phone calls make up over 25% of all sales. These phone customers are buying faster, spending more, and