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In this episode of Reynolds’ new video podcast, Connected, we discuss how many departments in your dealership – sales, service, and BDC – can take

In this episode of Reynolds’ new video podcast, Connected, Josh Allen, vice president of sales at Naked Lime Marketing, addresses some of dealerships’ top concerns

Picture this: you’re one car away from meeting your monthly sales goal, which comes with a nice incentive from the manufacturer. Your salesperson sits down

The General Purchases Journal is one of the most used journals in ERA-IGNITE Accounting. With thousands of invoices throughout the month, there is increased chance

It’s important to take time and reflect every now and then. It helps us make sure we have learned something in preparation for the future.

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership.

The telephone is the original customer relationship management (CRM) tool. A poorly handled phone call can quickly cost your dealership a customer. Conversely, a more

I had the pleasure of moderating a discussion at DrivingSales’ President’s Club, held in New York City. I always enjoy participating in industry conferences and

What’s a place you call or visit often? Your hairdresser, your pets’ groomer, your insurance agent, your gym? They know you, right? They know your

Millennials are almost 40 and the buying habits they brought about are now the norm. Now the next generation – Generation Z – is starting