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How Texting Advances Your Service Department In the last decade, the number of texts sent across the board has increased by 7000%. Used by people

58 cents. Most people would not pay much attention to 58 cents if they saw it laying around. It would be considered pocket change or

Consumers demand more from a purchase than ever before. A purchase is no longer just a transaction, it’s an experience. It starts when they Google

A lot of dealers think “Employee theft won’t happen to me” or, “I trust my employees.” But the numbers around employee theft tell a different

There’s a communication breakdown that’s been plaguing dealerships for years between the sales floor and the service department. When I say communication breakdown, what I’m

Most dealers know the service department, with its steady flow of jobs and reliable revenue streams, serves as the financial backbone of the dealership. Vehicle

I don’t have to tell you every dollar counts in this business, and for years, the cost of capital and the cost of inventory have

The Shop View screen in the Service application has many bells and whistles – some you may not know about. Over the next few months,

In the previous articles in this series, we examined why theft happens and how it happens. If you missed those articles, check them out below:

Now more than ever, consumers are doing their research. A wealth of knowledge is at their fingertips, so they come equipped with information and high