Enjoying what you’re reading? Sign up now.

Subscribe
Search

One challenge facing automotive retailers that has proven to be a very tough nut to crack is high turnover rates among 20-and-30-something Generation Y’ers (a.k.a. Millennials). By

Generating new opportunities is the most important job of the business development center. If you’re not running it correctly, you’ll miss out on numerous opportunities for your

In the last article of our series on Contact Management, I’m going to discuss creating and sending attractive emails. Two key components of successful email

We all know dealerships have a high employee turnover rate throughout every department. According to Automotive News, the sales department has one of the highest with

Cybersecurity is always in news headlines. Large companies and small business alike are attacked, forced to pay ransomware, or have customer information leaked. To help

In this industry, if you’re not pulling out all the stops to grow net profits and maximize your customer wallet share on every transaction, you’ll

It’s something the industry knew was coming for several years now, and whether your dealership is ready or not, it’s here. It’s the closing profit

As data goes digital, so do criminals who are after information. Cybercrime is on the rise, and there is no telling what the future may

How often do customers leave your dealership to shop elsewhere because your pre-owned vehicle selection wasn’t quite right for them? When these situations occur, do you

Trying to remember the procedure you perform only once a year? Or are you a new employee looking for instructions on your daily tasks? Whether