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Some will say appraising a vehicle is one of the easier jobs within a dealership. “All you have to do is look in the book

According to a recent AutoTrader study, only 17 out of 4,002 automotive customers, from their 20’s to 60’s, currently prefer today’s car buying process. That

Where does the accessory sale typically fall short? It’s not really the sale; that’s the easy part. It’s the pricing, part ordering, part delivery, installation,

I recently wrote an article about the difficulty of searching for a new technology vendor. I realized many dealerships might not be ready for an overhaul, they

When you’re working a deal with customers, or if you’re getting ready to present in F&I, it’s good to know what kind of history they

Every day you set out to manage the best service department possible. That means focusing on customer service, managing your staff, and planning strategically to

Whether it’s a matter of convenience or a force of habit, service departments are routinely leaving ROs open when they should be closed. If a

In 2015, 60% of cyber-attacks targeted small businesses (100 or fewer employees), much like dealerships. Cyber attacks are on the rise because it is getting easier

By now, you know social media is a great way to promote your dealership online and get your name out there. You’re probably even using Facebook or

There were signs in 2016 hinting at what’s to come in the industry. We saw the decline, although modest, start to creep in. Historically, automotive