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Sales and F&I

From meeting quota to holding gross, articles to help anyone working in sales.

Are you searching for proven methods to bring in new sales? Look no further than your service waiting area. Customers with more service visits over

I once visited a dealer experiencing tremendous loss when he took his aged inventory to the auction. He couldn’t figure out what the issue was

We’ve all been there before—you have a prospect in front of you, ready to buy a new car. While you may have initially thought this

Picture this: You just took a five-year-old vehicle in on trade. You cleaned it out, fixed it up, washed it, and put a price tag

Technology, computers, tablets, cell phones… these advancements are changing the way your customers shop, buy, and service with your dealership. They are also changing the

Old-school pressure tactics may have worked years ago, but not anymore. Car shoppers walk into your dealership with a lot of information and want a

Generation Y ranges from ages 18-35, putting them in a good position to buy no matter what stage of life they’re in. A new high

I was visiting a Ford dealership about a year ago when I found a great example of what’s wrong with the “market-based pricing” models most

Editor’s Note: This article was originally published in December 2014. It was updated with new information in March 2017.     According to the 2016 SEMA

The secret to turning a Gen Y buyer into a loyal customer might not be too far off from any other customer who comes through