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Sales and F&I

From meeting quota to holding gross, articles to help anyone working in sales.

The accessories market is a hot topic right now for dealerships. With less profit coming from the actual car sale, how are you going to

Webster’s defines defection as “withdrawing support or help despite allegiance or responsibility.” How many times has your sales team experienced customer defection during price negotiations?

Used cars remain popular among car buyers. In fact we saw a 5.6% increase in vehicles sold in the retail used market in 2015. Sticker prices are

I’ve had the fortunate opportunity to work with hundreds of dealerships on their accessory initiatives and processes. Some of these dealerships only sell a few

When a friend of mine bought her car a few months ago, her mind was set on financing the purchase through her bank. She has

Research states that it costs at least five times more to attract a new customer than it does to keep one (Harvard Business Review, 2014). That’s

In 2000, only 54% of new car buyers used the Internet to aid in the shopping process, according to a J.D. Power and Associates Whitepaper. The

Are you searching for proven methods to bring in new sales? Look no further than your service waiting area. Customers with more service visits over

I once visited a dealer experiencing tremendous loss when he took his aged inventory to the auction. He couldn’t figure out what the issue was

We’ve all been there before—you have a prospect in front of you, ready to buy a new car. While you may have initially thought this