Parts and Service

It’s that time of year when Dr. Seuss’ iconic character makes his annual re-emergence in the classic 1966 cartoon How the Grinch Stole Christmas. As…

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,…

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While…

Dealerships across the nation are facing the same new and used vehicle inventory challenges due to a perfect storm of chip manufacturing shortages and a…

QR (short for Quick Response) codes have been around since 1994; however, it wasn’t until almost three decades later they became more of a solution…

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves…

In 1918, the United Kingdom painted the first separating lines on the roads due to high accident rates.

Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls…

As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s…

Time to market (cycle time) is crucial to the profitability of your used car inventory, so your goal should be to minimize it as much…