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Parts and Service

Tips and best practices for those working in fixed operations.

Dealerships need solid technicians. Today, automotive retailers only collect 13% of the $232 billion service market according to Dealer Magazine. The rest of this business goes

Vehicle manufacturers posted another record year – not in production, but in recalls. According to the National Highway Traffic and Safety Administration, manufacturers recalled over

More than half of consumers will stop buying from a retailer after a bad customer service interaction. And, nearly 40 percent will avoid a retailer

Receipting orders and conducting perpetual and physical inventories can be daunting tasks, especially if done manually. They take up a lot of time, are prone

People hate waiting. With overnight shipping, fast food, and quick lube centers, customers expect results in a hurry. Yet, they come to your service department only

Have you ever stopped to think about why Henry Ford’s moving assembly line was such a huge innovation? A moving line didn’t remove the need

What good is migrating from an open service system to an appointment-driven approach if you are not educating your customers that appointments are a viable

I have a friend whose entire extended family has been going to the same repair shop for over 15 years. Every member of his family

Editors Note: This article was written by guest author Nugeen Aftab, who was a summer intern in the Reynolds Marketing Communications department. Nugeen is a

I’m a walker. Sometimes I walk slowly – a “wander and ponder” as I like to say. Those walks are for when I have a