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Parts and Service

Tips and best practices for those working in fixed operations.

With vehicle sales expected to dip in 2019 as well as the next few years, it’s past time for dealers to start identifying and building

There’s a communication breakdown that’s been plaguing dealerships for years between the sales floor and the service department. When I say communication breakdown, what I’m

Most dealers know the service department, with its steady flow of jobs and reliable revenue streams, serves as the financial backbone of the dealership. Vehicle

Alexander Graham Bell first patented the phone in 1876. Since then, the phone has gained a clearer signal, lost its wires, and turned into a

Change in the retail sales environment is fast and formidable. The margins dealerships see in new car sales are slim and continue to shrink. Transparency

Do you know the Dirty Dozen? Back in the summer of ‘67, when muscle cars roamed the streets and 8–track tapes were the hot way

In part one of the mousetrap series, you learned why using a computer mouse can slow down the parts department. Now it’s time to learn a few

Mice are not large; they’re very small.  Most of them will fit in your hand.  They don’t look scary and don’t need to eat much. 

How often do your customers pay for services with cash? It probably doesn’t happen often. Cash is still prominent in some industries, but for automotive,

How will you make profit in other areas of your dealership if vehicle sales decline? This is a question you need to ask every day. Now is