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Parts and Service

Tips and best practices for those working in fixed operations.

In this episode of Reynolds’ new video podcast, Connected, Jason Sideris, vice president of fixed operations product planning at Reynolds and Reynolds, discusses how fixed

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership.

We all know consumers enjoy using their phones. In fact, love it or hate it, they spend at least three hours a day on their

How do you typically contact customers about their service invoice? How do you accept payments on that invoice? We’ve found that service advisors and cashiers

Technicians aren’t satisfied with their jobs, and the industry is changing (but needs to change faster) to help keep them from leaving their bays and

We encounter barcode scanning almost daily in our lives.  We see it at the grocery store, gas station, airport, and when we scan our phones

Your customers are comparing their dealership experiences to those with Amazon and every other simplified, digital purchasing experience they have. That’s the reality as we

How Texting Advances Your Service Department In the last decade, the number of texts sent across the board has increased by 7000%. Used by people

58 cents. Most people would not pay much attention to 58 cents if they saw it laying around. It would be considered pocket change or

We’ve heard it, we’ve seen it, and we are just getting started on this nationwide struggle. Right now, it’s harder than ever to find technicians.