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Parts and Service

Tips and best practices for those working in fixed operations.

Every day you set out to manage the best service department possible. That means focusing on customer service, managing your staff, and planning strategically to

Whether it’s a matter of convenience or a force of habit, service departments are routinely leaving ROs open when they should be closed. If a

The Parts Main Page is your default landing page. When you first open Parts, there are 12 default links that display. If you find you’re

As automotive retailers, we make every effort to scout, greet, qualify, and sell to potential customers on the front end. We advertise in print, digital,

The last few years have brought an alarming number of recalls to the market, prompting owners to unexpectedly return their cars to the dealership for repairs.

One of the biggest problems dealerships face is defection. Customers are spending a majority of parts and service dollars, nearly 70% of $310 billion according

Picture this: You arrive at a hotel after a long day of travel.  It’s well past midnight and you find yourself alone in a quiet

Dealerships need solid technicians. Today, automotive retailers only collect 13% of the $232 billion service market according to Dealer Magazine. The rest of this business goes

Vehicle manufacturers posted another record year – not in production, but in recalls. According to the National Highway Traffic and Safety Administration, manufacturers recalled over

More than half of consumers will stop buying from a retailer after a bad customer service interaction. And, nearly 40 percent will avoid a retailer