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Parts and Service

Tips and best practices for those working in fixed operations.

How often do your customers pay for services with cash? It probably doesn’t happen often. Cash is still prominent in some industries, but for automotive,

How will you make profit in other areas of your dealership if vehicle sales decline? This is a question you need to ask every day. Now is

We all agree business in the front end over the last few years has been impressive with new car sales reaching over 17 million units.

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

As new vehicle sales level off, the pressure to increase service business will intensify. Bringing back current customers for regular maintenance and additional services is vital to

Service is a profit center, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your

The times, they are a-changin’. In October 2017, Mastercard announced it will eliminate all signatures at the point of sale by April 2018. The other three major

Most dealerships today aren’t actively selling accessories; customers typically approach the parts department at their own discretion. So when I bring up actively selling accessories

This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

The average vehicle makes 2.7 service visits per year with an average bill of $178 per visit. Franchise dealers are only getting 30 percent of these visits—missing