Enjoying what you’re reading? Sign up now.

Subscribe
Search

Dealership Wide

Issues that affect anyone working in an automotive dealership.

As 2018 comes to a close, Reynolds and Reynolds would like to wish you a happy New Year. To celebrate another year of improving automotive retail,

One challenge facing automotive retailers that has proven to be a very tough nut to crack is high turnover rates among 20-and-30-something Generation Y’ers (a.k.a. Millennials). By

It’s hard to imagine someone in your dealership stealing from you, but for many dealers that’s reality. We all believe we can trust our employees and

There are less than 100 days until Christmas, and even fewer until Halloween, Thanksgiving, and Black Friday. The holiday season is quickly approaching, bringing with it an

Change is inevitable. But it’s also hard to accept and understand. In our industry, one change becoming a prominent force is digital document storage. Physical

The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

In my previous article about modern payments, I stressed how important it is to give customers payment options, because that’s what they want. Now, let’s focus

In my first two articles about dealership stickiness, we explored how dealerships can deliver a five-star customer experience by providing a great first impression and superior customer service.

Storm season brings expected and unexpected disasters. Dealerships need to have a plan in place to help them recover if Mother Nature attacks. According to