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Dealership Wide

Issues that affect anyone working in an automotive dealership.

Each department of your dealership is a piece of a jigsaw puzzle. Finding a way to make the pieces fit together means information wouldn’t stay

The one that got away — we’ve all experienced it. Enthusiastically jumping in the air to just miss that fly ball soaring over the fence.

Digital: the biggest trend in automotive retail. Everywhere you look, the conversation revolves around moving toward a digital process, connecting each area of the dealership.

When a haunted house is extra scary, you remember that experience for a long time. When your customers’ experience in your dealership is extra scary,

When you consider your phone system, your first thought is probably, “it’s just a phone system.” I’d like to challenge that thought. With pressing shifts

Consumers demand more from a purchase than ever before. A purchase is no longer just a transaction, it’s an experience. It starts when they Google

Last year, we gave you 10 tips to handling inbound phone calls. If you’ve implemented any of these changes in your dealership, you should be

The phone is a critical point of contact in your dealership. It’s one of the few tools that connects your business inside and out. Have

A lot of dealers think “Employee theft won’t happen to me” or, “I trust my employees.” But the numbers around employee theft tell a different

In the previous articles in this series, we examined why theft happens and how it happens. If you missed those articles, check them out below: