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Dealership Wide

Issues that affect anyone working in an automotive dealership.

Consumers demand more from a purchase than ever before. A purchase is no longer just a transaction, it’s an experience. It starts when they Google

Last year, we gave you 10 tips to handling inbound phone calls. If you’ve implemented any of these changes in your dealership, you should be

The phone is a critical point of contact in your dealership. It’s one of the few tools that connects your business inside and out. Have

A lot of dealers think “Employee theft won’t happen to me” or, “I trust my employees.” But the numbers around employee theft tell a different

In the previous articles in this series, we examined why theft happens and how it happens. If you missed those articles, check them out below:

In the previous article in this series, we examined the Fraud Triangle and the why behind employee theft. If you missed that article, you can

When you consider your phone system, your first thought is probably, “it’s just a phone system.” I’d like to challenge that thought. With pressing shifts

One of the key struggles I continue to hear from dealers is the inability to attract and retain employees. Turnover has become a normal part

Recently, we shared an article about five ways employee theft can occur at a dealership. While it’s important to implement processes to protect your dealership,

If you’re a parent who’s sent a child to college, you know how intimidating the life change can be. You also know the new experiences